This Privacy Policy explains how Ajjimane, a brand of RK Food Industries ("Ajjimane", "we", "us", "our"), collects, uses and protects your personal information when you visit ajjimanefoods.in (the "Website"), contact us, or interact with our pages and advertisements on platforms such as Facebook, Instagram, YouTube and Google.
By using the Website, you agree to this policy. If you do not agree, please do not use the Website.
1. Who we are
Ajjimane makes traditional idly and dosa batter in Bengaluru and sells it through quick-commerce apps such as Swiggy Instamart, Blinkit and Flipkart Minutes. We do not sell products directly through this Website, so we do not take payments or collect card or bank details here.
RK Food Industries (Ajjimane)No. 20 & 21, Dwaraka, Upper Basement, Krishna Temple Road,
Deshbandhunagar, Vidyaranyapura, Bengaluru 560097, Karnataka, India
Email: contact@ajjimanefoods.in
Phone: +91 86605 34328
2. Information we collect
Information you give us
When you fill in the contact form on our Contact page, or write or call us, we collect the details you choose to share: your name, phone number (optional), email address and the contents of your message.
Information collected automatically
Like most websites, our hosting provider and the Website may automatically record technical information such as your IP address, browser type, device type, pages visited and the date and time of your visit. This is used to keep the Website secure and working properly.
Information from social media and advertising platforms
If you message us, comment on our posts or respond to our ads on Facebook, Instagram, YouTube or Google, we may see the information that the platform shares with us, such as your public profile name and the content of your message or comment. If you submit details through an ad form (for example a Meta lead form), we receive the details you submit there.
3. How we use your information
- To reply to your questions, feedback and requests
- To tell you where Ajjimane batter is available near you
- To improve our products, Website and customer service
- To show and measure our advertising on third-party platforms
- To keep the Website secure and prevent spam or misuse
- To comply with applicable law
We do not sell your personal information.
4. Cookies and similar technologies
The Website uses Google Analytics, a web analytics service provided by Google, to understand how visitors use the Website, for example which pages are viewed, how long visitors stay, which city or region they visit from, and which device and browser they use. Google Analytics uses cookies and similar technologies to collect this information. The information is used in aggregate to improve the Website and is not used by us to identify you personally.
Some embedded content, such as the Google Maps on our Contact and Where to Buy pages, may also set its own cookies when it loads, under the privacy policy of that provider.
You can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on. To learn how Google uses data from sites that use its services, see Google's explanation. If we add other tools in future, such as the Meta Pixel, we will update this policy. You can manage ad preferences in your Facebook, Instagram and Google account settings.
5. Who we share information with
We share personal information only where needed, and only with:
- Service providers that help us run the Website, such as our web hosting provider (Hostinger), our contact form service (Web3Forms), which delivers your message to our email inbox, and Google Analytics, which provides us with website usage statistics.
- Advertising and social platforms such as Meta (Facebook and Instagram) and Google (including YouTube), when you interact with our pages or ads there. Their use of your information is governed by their own privacy policies.
- Authorities, if we are required to do so by law or to protect our legal rights.
6. Third-party links
The Website links to other sites and apps, including Swiggy Instamart, Blinkit, Flipkart Minutes, Google Maps, Facebook, Instagram and YouTube. We do not control these services and are not responsible for their privacy practices. Please read their policies before sharing your information with them.
7. How long we keep your information
We keep messages and contact details only for as long as needed to respond to you and for our records, and delete them when they are no longer required, unless the law requires us to keep them longer.
8. Security
We take reasonable steps to protect your information, including serving the Website over HTTPS and limiting who can access messages sent to us. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
9. Your rights and choices
Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to:
- Tell you what personal information we hold about you
- Correct or update your information
- Delete your information
- Stop contacting you or withdraw consent you have given
To make a request, or to raise a concern or complaint about how we handle your information, email contact@ajjimanefoods.in. We will respond within a reasonable time.
10. Children
The Website is meant for adults and families and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, please contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the "Last updated" date at the top. Please check back occasionally.
12. Contact us
Questions about this policy? Write to us at contact@ajjimanefoods.in or call +91 86605 34328 (Monday to Saturday, 9am to 7pm).